Local People. Local Cloud. Local Data Centers.

Tier 1 Technician, Night Shift

The Department

LightEdge’s Tier I Support Technicians are responsible for assisting customers that require technical assistance with Microsoft and Linux servers, monitoring internal and customer environments, and controlling physical access to the data center. The ideal candidate is motivated, innovative, and excited to learn new technologies. This position reports to the Manager of Support, and works closely with all departments.

Your Role

Engage with customers on the phone, in person, and through the customer portal to resolve technical issues.
Proactively triage, monitor, troubleshoot, resolve, and report alerts to customers and internal staff
Install hardware upgrades into existing equipment
Provide basic support and education to customers on LightEdge’s products and services
Monitor and troubleshoot backup reports to ensure consistent delivery of service
Manage physical security of the data center by authentication of guests and visitors
Accurately and professionally document all communication with customers
Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers
Perform other duties as assigned

Requirements

At least 1 year in a technical support or customer service position
Experience working with Windows and/or Linux server Operating Systems
Basic knowledge and understanding of virtualization technologies
Basic knowledge of computer hardware (server hardware a plus)
Basic knowledge and understanding of computer networking
Experience fabricating and running network cables
Excellent written and verbal communication skills
Must have excellent problem solving skills and the ability to prioritize
Possess the ability to comprehend and execute documented escalation procedure

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