A market leader in providing enterprise software for corporate governance, risk management, compliance and information security.

Product Support Analyst

The Department

Looking for a fast-paced, creative and innovative work environment with a rapidly growing company in the GRC and information security markets? You are in the right place. We are always seeking bright, talented, passionate and dedicated individuals to join our rapidly expanding team. LockPath is headquartered in Overland Park, KS.

Your Role


Maintain ownership for the entire lifecycle of a client’s issue from inception to resolution
Educate clients on the Keylight platform to instill confidence in the product suite
Establish, maintain, and increase client satisfaction through professional and courteous service
Develop and maintain product expertise and work closely with other support and product team members
Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs
Document common client issues and publish for consumption


Qualifications and Experience:

1-5 years of relevant work experience
Strong deductive reasoning skills
Strong attention to detail
Excellent written and oral communications skills
Proven analytical and problem-solving abilities
Desire to train end-users using a ‘consultative’ approach
Ability to recognize problems, gather facts, and analyze information
Ability to organize and prioritize multiple work tasks to meet specific deadlines
Knowledge and experience with Microsoft SQL server, .NET web applications, and Server operating systems is desirable
College degree, preferably in a Computer Science or other technical discipline (or equivalent years of experience)